nabuno Refund and Cancellation Policy

nabuno Vouchers

nabuno provides a 14 working day window to change your mind after purchasing a nabuno voucher. If you decide that booking via our portal is not for you within these 14 working days, we will give you a 100% refund using your original method of payment, subject to our Partner Cancellation Policy. nabuno vouchers will not be refunded if they have been redeemed. 

When 14 working days have elapsed, nabuno will offer a credit note to the full value of the nabuno voucher.

Vouchers are valid for 12 months and after this date they are not able to be redeemed.

Booked courses

nabuno offers a 24hr window for you to change your mind once you’ve made a course booking. If you change your mind, we will give you a 100% refund to the original method of payment, subject to our Education Provider Cancellation Policy shown below.

Once 24 hours have elapsed, we will allow your booking to revert to a live nabuno voucher.  nabuno vouchers may only be used to purchase a further course and must be redeemed in full as no change can be given.  If you cancel your course and revert your booking to a nabuno voucher the original expiry date will apply.

Education Provider Cancellation Policy

All our Education Providers operate their own cancellation policy which means no bookings can be amended or cancelled within a specific period leading up to the date of your course which is specific to each Education Provider. As an example, a policy of 24 hours no booking can be amended or cancelled within 24hrs leading up to the date of your course. Requests for an amendment or cancellation within the Education Provider Cancellation Policy must be made directly to the Education Provider. The Education Provider’s decision is final.  Please ensure that you have read the Education Provider Cancellation Policy prior to booking.