Privacy policy

Last updated: July 10, 2026

About this privacy policy

This privacy policy describes how Nabuno collects, uses, shares, and protects your personal data when you nabuno.com visits the (the "Website") or makes a purchase. This policy applies to customers in the countries where we operate: the Netherlands, Belgium, Denmark, Italy, the Czech Republic, Poland, Spain, Greece, the United Kingdom, Romania, Slovakia, and Hungary.

What personal data do we collect?

When you visit our Website, we automatically collect certain information about your device, including data about your web browser, IP address, time zone, and cookies placed on your device. Additionally, we collect information about the pages and products you view, which websites or search terms led you to our Website, and how you interact with the Website. We call this "Device Information."

When placing an order, we collect your name, billing address, shipping address, email address, phone number, and payment details. Payments are processed through our payment provider, and we do not store full credit card numbers or payment details. Available payment methods are Visa, Mastercard, Maestro, Apple Pay, Google Pay, and IDEAL. We call this "Order Information."

When you sign up for our newsletter or SMS messages, we collect your email address and/or phone number. We call this "Marketing Information."

When we refer to "Personal Data," we mean Device Information, Order Information, and Marketing Information together.

What do we use your data for and on what legal basis?

Performance of the contract (Article 6(1)(b) GDPR): Processing and fulfilling your order, arranging shipment, providing invoices and order confirmations, and communicating about your order.

Legitimate interest (Article 6(1)(f) GDPR): Screening orders for fraud, improving and optimizing our Website, analyzing website usage, and assessing the effectiveness of our marketing campaigns.

Consent (Article 6(1)(a) GDPR): Sending marketing messages via email and SMS, placing marketing and analytical cookies, and displaying personalized advertisements. You can withdraw your consent at any time.

Cookies and tracking

On your first visit to our Website, we display a cookie banner asking for your consent to place cookies.

Functional cookies: necessary for the functioning of the Website, such as your shopping cart and language preference. These are placed without consent.

Analytical cookies: we use Google Analytics and Microsoft Clarity to understand how visitors use our Website. Microsoft Clarity also collects anonymous heatmap and session data to improve the user experience.

Marketing cookies: we use Meta (Facebook) Pixel, Google Ads conversion tracking, and TikTok tracking to measure the effectiveness of our ads and to show you personalized ads on these platforms.

You can adjust your cookie preferences at any time via the cookie banner on our Website.

Third parties and processors

We share your Personal Data with the following third parties to provide our services:

Shopify (Canada) – Our e-commerce platform. Shopify processes your order and payment data. Shopify acts as a processor and we have a data processing agreement in place. More information: https://www.shopify.com/legal/privacy

Google Analytics (US) – Website analytics. Processes anonymized usage data. More information: https://policies.google.com/privacy. Opt-out: https://tools.google.com/dlpage/gaoptout

Google Ads (US) – Conversion tracking and ad measurement. Processes device data and interaction data.

Microsoft Clarity (US) – Heatmaps and session recordings for website optimization. Processes anonymized usage data. More information: https://privacy.microsoft.com

Meta / Facebook (US) – Ad measurement and retargeting via the Meta Pixel. Processes device data and interaction data. More information: https://www.facebook.com/privacy/policy

TikTok (US/Singapore) – Ad measurement via tracking pixel. Processes device data and interaction data. More information: https://www.tiktok.com/legal/privacy-policy

Klaviyo (US) – Email and SMS marketing. Processes your email address, phone number, and purchase data. More information: https://www.klaviyo.com/legal/privacy-notice

Kiwi Sizing – Size chart service on our product pages. Processes anonymized device data.

Zoorix – Product recommendations. Processes anonymized browsing data.

Payment providers – Your payment processing is handled by the respective payment provider (Visa, Mastercard, Maestro, Apple Pay, Google Pay, IDEAL). We do not store full payment details.

Shipping partners – Your name, address, and contact details are shared with our shipping partner(s) (including PostNL and DHL) for the delivery of your order.

Additionally, we may share your Personal Data when legally required, to respond to a court order, or to protect our rights.

Additionally, we may share your Personal Data when legally required, to respond to a court order, or to protect our rights.

Behavioral targeted ads

We use your data to show you targeted ads on platforms such as Meta (Facebook/Instagram), Google, and TikTok.

You can unsubscribe from targeted ads via:

SMS marketing

We use Klaviyo as a processor for our SMS marketing service. When you sign up for SMS messages, we use your phone number to send you transactional messages (order confirmations, shipping notifications), abandoned cart reminders, and marketing offers. You can unsubscribe at any time by replying STOP or via your account settings.

Transfers outside the European Economic Area

Some of our processors are located outside the EEA, including in the United States (Google, Meta, Microsoft, Klaviyo, TikTok) and Canada (Shopify). These transfers are secured by Standard Contractual Clauses as approved by the European Commission, and/or an adequacy decision. This ensures an appropriate level of protection for your Personal Data.

Data retention period

When you place an order, we retain your Order Information for our administration and legal obligations. We keep this data as long as necessary for the purposes for which it was collected, including compliance with legal retention obligations (such as tax retention obligations of 7 years). If you request us to delete your data, we will comply unless we are legally required to retain the data longer.

Device information and cookie data are retained for the duration specified in the cookie policy above, or until you withdraw your consent.

Your rights under the GDPR

As a resident of the European Economic Area, you have the following rights:

Right to access: you can request which Personal Data we hold about you.
Right to rectification: you can request to correct or complete inaccurate data.
Right to deletion: you can request to have your Personal Data deleted.
Right to restriction: you can request to restrict the processing of your data.
Right to data portability: you can request to receive your data in a structured, commonly used, and machine-readable format.
Right to object: you can object to the processing of your data based on legitimate interest or for direct marketing.
Right to withdraw consent: you can withdraw your consent for marketing messages and cookies at any time.

To exercise any of these rights, contact us via info@nabuno.com
 We respond to your request within 30 days.

Right to complain to a supervisory authority

If you believe we are not processing your Personal Data correctly, you have the right to file a complaint with the data protection authority in your country:

Netherlands: Data Protection Authority (autoriteitpersoonsgegevens.nl)

Security

We take the protection of your data seriously. All data is transmitted via a secure SSL connection. Payment data is processed and stored by our certified payment providers and is not stored on our own servers.

Do Not Track

We do not change our data collection and usage practices when we receive a "Do Not Track" signal from your browser.

Minors

Our Website is not intended for persons under 16 years old. We do not knowingly collect Personal Data from persons under 16 years old.

Changes

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this policy is updated with each change.

Company information

Store name: Nabuno 
Legal name: Commerce4Goods
Chamber of Commerce number: 88830942
VAT number: NL004648091B56

Company address (no visit address): Verdunplein 17, 5627SZ, Eindhoven, North Brabant, Netherlands

Note: Nabuno is an online-only store with no physical visit address.

Contact information

Email: info@nabuno.com
Phone: +31644916624
Contact form: https://nabuno.com/pages/contact
Average response time: within 24 hours

Customer service hours (GMT +01:00 Amsterdam):
Monday to Friday: 9:00 AM - 8:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: Closed