Return and refund policy

Last updated: July 10, 2026

Section	Information
Return period	30 days after receipt
Return costs	Customer's responsibility
Restocking fee	€0 - No restocking fee
Refund processing time	Within 5 business days of approval
Refund method	Via your original payment method
Return processing time	Within 2 business days of receiving your return
Contact	info@nabuno.com
Average response time	Within 24 hours

Our return policy

At Nabuno, we want you to be completely satisfied with your purchase. Not satisfied after all? You can return your order within 30 days of receiving it. You do not need to give a reason.

This is more generous than the statutory 14-day right of withdrawal that applies to online purchases within the EU. Under European consumer law, you have the right to cancel your purchase without giving a reason within 14 days of receiving your order. We offer you 30 days instead of the statutory 14 days. You can use the standard withdrawal form by contacting us via info@nabuno.com and we will send you the form.

Return conditions

Items must be unworn and unused, in the same condition as when you received them. All original labels and hangtags must still be attached. The item must be returned in its original packaging. Proof of purchase (order confirmation or order number) is required.

Items that do not meet these conditions will not be accepted as returns. This includes worn items, items without their original packaging, and items whose labels or hangtags have been removed.

Return costs

Return costs are the customer's responsibility. The average shipping costs for returning an item to our returns center in Germany are between €8.95 and €12.95, depending on the postal service and package size. These costs exclude any carrier service fees. Return shipping costs may be higher depending on the size and weight of the package.

Exception: for damaged, defective, or incorrectly delivered items, we cover the return costs.

For items over €75, we recommend using a trackable shipping service or purchasing shipping insurance.

Restocking fee: €0 – We do not charge a restocking fee for returns.

How do I return an item?

1. Contact us via info@nabuno.com with your order number and the reason for the return.
2. After your return request is approved, you will receive confirmation with return instructions.
3. Carefully package the item in its original packaging, including all labels and hang tags.
4. Ship the package to our return address.
5. Email us proof of return shipment (tracking & trace code or shipping receipt). This is required.

Return processing time

After receiving your return, we will process it within 2 business days. The item will be inspected, and if it meets the return conditions, your refund will be approved.

Refund

Approved refunds are automatically processed via your original payment method within 5 business days of approval. Depending on your bank or payment provider, it may take an additional 1 to 3 business days for the amount to appear in your account.

Refund of original shipping costs

For a full return, the original shipping costs will be refunded in accordance with European consumer law. For a partial return (not all items from the order), the original shipping costs will not be refunded.

Partial returns

If you return only part of your order, you will receive a refund for the returned item. The original shipping costs will not be refunded in that case.

Delayed or missing refund

Have you still not received your refund after 7 business days? First, check your bank account. Then contact your bank or credit card company, as processing times may vary. Still unable to resolve the issue? Send us an email via info@nabuno.com and we will look into it for you.

Damaged or defective items

Did you receive a damaged or defective item? Please contact us within 30 days of receipt via info@nabuno.com with your order number and a photo or video of the damaged item. In this case, we will cover the return costs, and you will receive a free replacement or a full refund, whichever you prefer.

Incorrect or incomplete deliveries

Did you receive the wrong item or are items missing from your order? Contact us as soon as possible at info@nabuno.com with your order number and a description or photo of what you received. We will resolve this free of charge by sending the correct item or issuing a full refund.

Cancellation before dispatch

You can cancel your order free of charge within 24 hours of placing it, provided it has not yet been processed by our warehouse. To do so, contact us at info@nabuno.com with your order number. Has the order already been shipped? In that case, the cancellation falls under our standard return policy.

Exchanges

Exchanges are possible if you received the wrong size or an incorrect item. Send an email to info@nabuno.com with your order number and a brief description. Our team will assist you with the exchange process as quickly as possible. If you want a different product or size, you can also return the item and place a new order.

International returns

We ship to the Netherlands, Belgium, Denmark, Italy, the Czech Republic, Poland, Spain, Greece, the United Kingdom, Romania, Slovakia, and Hungary. Return costs are the customer's responsibility.

Cancellation after dispatch and refused packages

If you no longer wish to keep your order, we ask that you accept the package and use our return procedure. This allows us to process your return correctly and handle your refund.

If a package is refused upon delivery or is not collected from a pickup point, we reserve the right to deduct any costs incurred from the amount to be refunded, to the extent permitted by law. These costs may include shipping costs, return costs, processing fees, and other costs resulting from the refused or uncollected shipment.

We therefore recommend that you always accept your order and, if you wish to return it, send it back to us through the regular returns process.

Non-returnable items

Items that cannot be returned are products marked as non-returnable on the product page and gift cards. All other items in our assortment can be returned subject to the stated conditions.

Gifts

If the item was purchased as a gift, you will receive a gift card equal to the value of the returned item.

Statutory rights

This return policy does not affect your statutory rights as a consumer under Dutch and European consumer law.

Company information

Store name: Nabuno 
Business address: Joseph Scaligerstraat 18, 1065 TV Amsterdam, Netherlands
Warehouse address: 601 N Hamilton St, Marissa, IL 62257, United States

Please note: Nabuno is an online-only store without a physical visitor address. The company address above is solely our administrative business address.

Contact information

Email:info@nabuno.com
Telephone:+31644916624
Contact form:https://nabuno.com/pages/contact
Average response time: within 24 hours

Customer service opening hours (GMT +01:00 Amsterdam):
Monday through Friday: 9:00 a.m. - 8:00 p.m.
Saturday: 10:00 a.m. - 5:00 p.m.
Sunday: Closed