General Terms and Conditions

Last updated: July 10, 2026

Article 1 – Definitions

In these General Terms and Conditions, the following definitions apply:

1. Nabuno: hereinafter also referred to as "we", "us", or "our".
2. Customer: any natural person or legal entity that places an order via nabuno.com
3. Website: the online store nabuno.com, including all subpages.
4. Order: an order placed by the Customer via the Website to purchase products.
5. Business days: Monday through Friday, excluding national holidays.

Article 2 – Applicability

These General Terms and Conditions apply to every offer from Nabuno and to every agreement concluded between Nabuno and the Customer via the Website. By placing an order, the Customer agrees to these terms and conditions.

These terms and conditions are available in Dutch. The most recent version can always be viewed on our Website. We reserve the right to amend these terms and conditions. Amendments do not apply to orders that have already been placed.

Our Website is hosted on Shopify Inc., which provides us with the e-commerce platform through which we offer our products to the Customer.

Article 3 – Age and legal capacity

To place an order on our Website, you must be at least 18 years old or have permission from a parent or legal representative. By placing an order, you confirm that you meet this requirement.

Article 4 – Offers and agreement

All offers on the Website are non-binding. We reserve the right to refuse or cancel orders in the following cases:

• The product is out of stock or unavailable
• We are unable to obtain authorization for your payment
• There is an error in the price or product description
• We suspect that the order is fraudulent or intended for resale

If we cancel an order after payment has been received, you will receive a full refund via the original payment method. If we discover a pricing error in an order that has already been placed, we will contact you as soon as possible and offer you the option to reconfirm the order at the correct price or cancel it for a full refund.

The agreement between Nabuno and the Customer is concluded when the Customer receives an order confirmation by email.

We do our best to display colors and images as accurately as possible, but cannot guarantee that the display on your screen exactly matches the actual product.

Article 5 – Prices and payment

All prices on the Website include VAT. Nabuno is registered for VAT in the Netherlands under number NL004648091B56. Prices may be displayed in the customer's local currency:

• The Netherlands, Belgium, Italy, Spain, Greece, and Slovakia: EUR (€)
• Denmark: DKK (kr.)
• Czech Republic: CZK (Kč)
• Poland: PLN (zł)
• United Kingdom: GBP (£)
• Romania: RON (lei)
• Hungary: HUF (Ft)
  

We accept the following payment methods: BLIK, Visa, Mastercard, Maestro, Apple Pay, and Google Pay. All payments are secured with SSL encryption. We do not store complete payment details.

We reserve the right to change prices. Price changes do not apply to orders that have already been confirmed.

Article 6 – Shipping and delivery

We offer free shipping to the Netherlands, Belgium, Denmark, Italy, the Czech Republic, Poland, Spain, Greece, the United Kingdom, Romania, Slovakia, and Hungary. All orders are shipped with tracking and insurance included.

The total delivery time (processing time + shipping time) is:

• The Netherlands and Belgium: 5–9 business days

• Denmark, Italy, Czech Republic, Poland, Spain, Greece, the United Kingdom, Romania, Slovakia, and Hungary: 8–12 business days.

All countries we ship to are located within the European Union. No customs or import fees will be charged.

Please consult our Shipping Policy for complete information about shipping partners, processing times, and tracking.

Article 7 – Right of withdrawal

Under European consumer law, you have the right to cancel your purchase without giving a reason within 14 days of receiving your order. We offer you an extended period of 30 days.

To exercise your right of withdrawal, please contact us via info@nabuno.com with your order number. Upon approval, you will receive return instructions. Items must be returned unworn and unused, in the original packaging with all labels attached.

Return shipping costs are borne by the Customer (on average €8,95 – €12,95). For damaged, defective, or incorrectly delivered items, we cover the return shipping costs.

We do not charge a restocking fee.

For a full return, the original shipping costs will be refunded in accordance with European consumer law. Refunds are issued within 5 business days of approval via the original payment method.

Article 8 – Exchanges

Exchanges are possible if you receive the wrong size, the wrong item, or a defective product. To do so, please contact us at info@nabuno.com with your order number.

Article 9 – Cancellation

You can cancel your order free of charge within 24 hours of placing it, provided it has not yet been processed by our warehouse. If the order has already been shipped, the cancellation falls under the regular return policy.

Article 10 – Statutory Guarantee and Product Warranty

Under European consumer law, you are entitled to a statutory guarantee of at least 2 years for the conformity of the product. This means that the product must correspond to the description, be suitable for its intended use, and have the quality you can reasonably expect.

In addition, we offer a supplementary 1-year product warranty. If your item develops a defect under normal use within 1 year of the delivery date, we will provide a replacement or a full refund free of charge.

To submit a warranty claim, please contact us at info@nabuno.com with your order number and a description and photo of the problem.

This warranty applies to manufacturing defects or material defects under normal use. Damage caused by misuse, accidental damage, or improper care (such as incorrect washing or drying) is not covered.

This warranty does not affect your statutory rights as a consumer.

Article 11 – Intellectual Property

All content on the Website, including texts, images, logos, product photos, and designs, is owned by Nabuno or used with the permission of the rights holder. You may not copy, distribute, or otherwise use this content without written permission.

Article 12 – Use of the Website

You may not use the Website for unlawful purposes, upload viruses or malicious code, collect other people's personal information, send spam, circumvent security features, or provide false or misleading information. We reserve the right to terminate access to our Website in the event of a violation of these terms.

Article 13 – Third-party links

Our Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external websites. You use third-party websites at your own risk.

Article 14 – Accuracy of information

We do our best to keep all information on the Website accurate and up to date. However, errors may unintentionally occur in product descriptions, prices, or availability. We reserve the right to correct errors and cancel orders if information on the Website proves to be incorrect. In that case, you will always receive a full refund.

Article 15 – Limitation of liability

Nabuno is not liable for indirect, incidental, or consequential damages arising from the use of the Website or the purchase of products, to the extent permitted under applicable law. This limitation does not affect your statutory rights as a consumer under the mandatory consumer protection laws of your country of residence.

Article 16 – Privacy

We process your personal data in accordance with the General Data Protection Regulation (GDPR). Please consult our Privacy Policy for complete information about which data we collect, how we use it, and what rights you have.

Article 17 – Complaints and disputes

If you have a complaint about an order or our services, please contact us at info@nabuno.com
We aim to process complaints within 14 days.

If we are unable to resolve the matter together, you can submit your dispute to a recognized dispute resolution body in your country. An overview of recognized bodies per EU Member State can be found at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

Article 18 – Applicable law

These Terms and Conditions are governed by Dutch law. This does not affect your right as a consumer to rely at all times on the mandatory consumer protection rules applicable in the country where you live.

Article 19 – Severability

If any provision of these Terms and Conditions proves to be void or voidable, this does not affect the validity of the remaining provisions.

Article 20 – Amendments

We reserve the right to amend these Terms and Conditions. In the event of material changes, we will notify you via a notice on our Website and/or by email. Changes do not apply to orders already placed. The latest version is always available on our Website. If you do not agree to the amended terms, you must stop using the Website.

Article 21 – Statutory rights

Nothing in these Terms and Conditions affects your statutory rights as a consumer under Dutch and European consumer law, or the consumer law of your country of residence.

Business information

Store name: Nabuno 
Business address: Joseph Scaligerstraat 18, 1065 TV Amsterdam, Netherlands
Warehouse address: 601 N Hamilton St, Marissa, IL 62257, United States

Please note: Nabuno is an online-only store without a physical visitor address. The address above is solely our administrative business address.

Contact information

Email:info@nabuno.com
Phone:+31644916624
Contact form:https://nabuno.com/pages/contact
Average response time: within 24 hours

Customer service opening hours(GMT +01:00 Amsterdam):
Monday to Friday: 9:00 a.m. - 8:00 p.m.
Saturday: 10:00 a.m. - 5:00 p.m.
Sunday: Closed